Aquaviva Service

Our business is to provide our customers with exceptional service.  The ION™ allows us to provide that level of service with a great product. 

Clean

For your office, there is no cleaner dispenser of cool purified water anywhere and we back that up with cleaner service.    

Aquaviva Advantage: Due to the revolutionary Sealed Water Pathway and SaniTouch features, the ION™ requires very little maintenance.  Other coolers, jug or bottleless have reservoirs that require sanitization every 4-6 months.  ION™’s water flow is not exposed to air until it starts to fill your glass.  But we realize things can happen, life is like that, and if you ever have an issue with your ION™ we react immediately.  With our “59 Minute Rule” we instantly log your call and report back to you within 59 minutes to confirm your issue is being tracked from first call to solution.  An Aquaviva technician from one of our several locations throughout Southwestern Ontario and the Maritime Provinces will contact you, set-up an appointment, and attend to your issue within 24 hours of the initial call, all of this at no extra cost to you. 

Simple

Before we install the ION™, we perform a water analysis to determine which type of filter your office requires.  All filters need to be changed, but you don’t need to worry.  We monitor the life of your filter and schedule a change ourselves once a year.  PureAlert means the ION™ also monitors the life of the filter and if your ION™ reaches 128 000 purified ounces the LED warning lights will indicate that a change is required.  So whether Aquaviva calls you, or your ION™ tells you to call us, it’s one simple call and “we’re on it”, it’s really that simple.

Aquaviva Advantage: A once a year change eliminates the need for weekly deliveries, meaning less trucks on the road and reduced gas emissions, another example of the eco-friendly benefits of the ION™. 

Smart

The ION™ will save you money, in fact, the ION™ can save you up to 70% over other cooler systems.  With a flat monthly fee, your customers and employees can drink as much water as they like because you will never run out, and you won’t be charged for additional usage.  With InstaChill and RapidHot you won’t waste water waiting for it to heat up or cool down.  The energy efficient Sleep Mode saves you 30% on electrical usage over other coolers. 

Aquaviva Advantage:  Our business is understanding what you want from a product, what you want from a service provider and we know what that is… keep it clean and keep it simple…now that is smart!